Dear Fans, we love you, and here’s why!  First thing’s first, you have been with us since our inception in 2015 and we sure have come a long way.

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Our humble beginnings started with just 1 team (the New York Rangers!); it’s 2018 and we’re up to 80 total teams!  We could not have grown so quickly if it were not for you, our customers, supporting us along the way.  I want you to know that we are investing in your experience with us, therefore, I thought it might be helpful to provide you with some tips to use along your FANCHEST journey.

Tip #1: Sign up for FANCHEST Rewards.

It’s an easy, guaranteed way to earn points for every one of your FANCHEST purchases, which can be redeemed for discounts on future purchases.

https://www.fanchest.com/pages/rewards

Tip #2: Check out our FAQs

Here, you’ll find anything from shipping methods to billing questions.  One of our most frequently heard FAQs is “How long will it take for my FANCHEST to ship (US only)” question.  For standard shipping, typically it takes 24 hours for the shipping label to process and print. This does NOT include PREORDERS.  It then takes an additional 24 hours (48 total hours after the order was placed) for the chest to be prepared and set for shipment. As soon as it ships, FedEx Smart Post will send a tracking email with estimated arrival date.  You should also see tracking information on your FANCHEST account, once it becomes available. It will then take 5-8 Business Days (will not ship on Saturday and Sunday) to arrive to the recipient.

For example, if the order was placed on a Thursday, the shipping label will only print the following Monday and if the order was placed on a Friday, the shipping label will only print the following Tuesday.

https://fanchest.zendesk.com/hc/en-us

Tip #3: Ask before you buy

Although we feel that one of the most exciting parts of receiving a FANCHEST is being pleasantly surprised by what’s inside, should you want to confirm the items in the chest, reach out to us and we’d be happy to tell you what’s inside.  

Tip #4: If something’s not right, let us know

We pride ourselves on providing stellar customer service to you, so if you’ve received an item that is damaged, are missing an item from your chest, or simply want to share some feedback, reach out to us at sales@fanchest.com and we will gladly take care of you.

Thanks for stopping by and reading our blog!  We hope to provide you with the ultimate gift for the sports fan in your life.

Kat Leander